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Traditional conferences versus social conferences. Which will you plan this year?
Not sure about the “Social Conference?” Read this post on “Screw Your Event Resolutions. Do You Conference Social?”
Here are six things to consider when planning the Social Conference so you don’t get caught with your social pants down.
1. In this new information landscape, your conference is not for a passive audience but an engaged community.
No conference attendees in history have been more thoroughly prepared for the industrial revolution than today’s participants. This is a major fail whale. They need to be prepared for the service and creative revolution. (Read more about the creative and service sectors.)
2. Your conference community is hyper-connected.
Facebook, LinkedIn, MySpace, Twitter, Mobile Applications. Your conference attendees are going to talk about your event in person and online whether you want them to or not. Be social and engage with them before, during and after the event. Don’t control them, join them.
3. Each of your conference attendees has a voice, a platform to amplify that voice and followers that listen.
They can find each other, share, collaborate and connect. They will write a review of how your group rates are higher than what they found online, your sessions, your AV, your food, your content, your venue, your parties, your speakers, your registration process. Good or bad, expect it. And they will be brutally honest with their reviews. Encourage it. Use it to improve the future event. Incentivize it. Be transparent and respond to it. Make real-time changes because of it. Don’t ignore it.
4. The conference interaction has moved from a monologue to dialogue to polylogue (many voices speaking at the same time.)
Stop trying to control the conversation. You can’t. But you can help steer it and ask invaluable questions to guide it. As Samuel J. Smith says, “The gap between the experts on stage and the attendees in the audience has never been smaller.” Include questions and opportunities for experienced attendees to share what they know as well.
5. Potential and registered conference attendees expect conference organizers to find them, in the social media platforms they use.
It used to be that conference organizers expected attendees to find the conference on the Web. That’s shifted. Potential and registered attendees want to connect with you on their terms in the social media platform of their choice. Let your attendees self-identify their own favorites by giving them all the choices. Consider customizing the message for each platform. Don’t just duplicate the same message and post in multiple places. (Don’t think this is for you? Think again. See how younger people expect news to come to them (not on CNN or daily papers) and how they are conduits for info-sharing.)
6. Create an atmosphere of belonging and acceptance while encouraging attendees to share their experiences with others.
Think about your recent gathering of family or friends. You had a great time. Lots of pictures were taken and you woke up to realize you hade been tagged in Facebook. Your whole network knows about it. Capture that type of experience and encourage it at your meetings and events.
Final Thoughts
This is sneaking up on most association, event and conference professionals. Don’t be caught with your social pants down, high jacked by your conference audience. Plan now for the new social conference revolution.
What tips do you have to help plan for and embrace this revolution?
Today’s nonprofits are facing a myriad of new issues and challenges.
Associations must begin to consider and embrace new models of structure and organization or risk becoming obsolete and irrelevant.
Recently, Scott Oser started a discussion What If Associations Abandoned Hierarchies on ASAE’s Acronym Blog. Jamie Notter responded with The Trouble With Hierarchies. Most of the discussion on these two posts revolves around the fact that hierarchies help with decision-making. The primary thought has been that the absence of hierarchies means anarchy, chaos or a stalled association.
Many embrace a belief that organizations can’t exist without a hierarchical chain of authority. One of the problems with hierarchy is that it has too often bred authoritarianism, creating fear in some cases and dependence in others
W. Edwards Deming said, “In a strictly hierarchical organization, the only learning that takes place is the learning of the individual at the top. Everyone else obeys orders. An organization without learning will only survive in very stable conditions. In practice, of course, the lower ranks actually learn and adapt without being told to do so. But hierarchies tend to learn slowly, especially because a lot of effort goes into preserving the superior status of those at the top, inevitably an anti-learning activity.”
I have a different view on the traditional, top-down controlled, hierarchy. The Digital Age has created new methods of acceptable practices.
Gen Y and the Web 2.0 savvy are learning and working in different ways than the traditional hierarchy methods of Baby Boomers. That is resulting in new models of heterarchies and networks for collaborative efforts in both work and learning environments. Instead of top-down, command and control, authoritative, vertical structures of one-to-many, they embrace collective credibility and many-to-many peer collaborative heterarchies. Gen Y embraces authority determined by knowledge or function, and expertise of the crowd.
Wikipedia defines a heterarchy as a system of organization replete with overlap, multiplicity, mixed ascendancy and/or divergent-but-coexistent patterns of relation. In social and information sciences, heterarchies are networks of elements in which each element shares the same horizontal position of power and authority, each playing a theoretically equal role.
Wow, what if association’s employees each had an equal horizontal position of power?
Gen Y adopted learning without walls, unlike traditional hierarchy models. They are accustomed to commenting on blogs and Wikipedia, using Google docs for collaborative tasks, teaching themselves programming and figuring work-arounds to online video games. They follow links embedded in articles to build a deeper understanding. They comment on papers and ideas in an interactive and immediate exchange of ideas.
All these acts are collaborative and democratic, and all occur amid a worldwide community of voices. Gen Y and early adopters are bringing all of these concepts to establishments and forcing change or they are creating their own businesses and organizations with new models of structure.
Instead of seeing institutions such as nonprofits and corporations as a bundle of rules, regulations, and norms governing the actions within its structure, they are creating new models of organizations as mobilizing networks. They are tearing down traditional hierarchy silos in favor of networked cross-disciplinary arrangements where control shifts around depending on the project and the personality, skills, experience and enthusiasm of those who can make things happen. Much of the project work that is becoming common in large technology companies fits this kind of arrangement.
Reliability, predictability and trust are issues organizations must embrace alongside flexibility and innovation. Organizations, especially nonprofits, must rethink current structures and will be forced to adapt and change or fail.
I think that in the 21st century, the time is ripe for sustainable change in the ways that organizations get things done. What do you think?
Today, StoryCorps, an independent nonprofit whose mission is to honor and celebrate one another’s lives through listening, is celebrating the National Day Of Listening.
In honor of the National Day Of Listening, consider how you listen to your conference attendees onsite, during the conference?
How do you listen to your customers, members and conference attendees?
We’ve all experienced it. The hallways of the conference are buzzing with chatter about the event. Attendees are discussing what’s working, what isn’t, why the organizers planned it this way, what they are happy about and what’s discouraging them.
As meeting and event planners, we often wish we could be a fly on the wall listening to everyone’s discussions all at once. With today’s social media tools, we can engage in discussions with our registrants before, during and after the big event. Now, we can capture those hallway conversations and respond in real time. So, where do you start?
1. Create and encourage a culture of listening.
Listening is something that every staff member can and should do, and the organization’s principals should lead by example. Staff should listen in the hallways, invite feedback on evaluations and encourage attendees to provide comments and concerns to any staff member both face to face and through the social media tools available. The event is all about attendee, not you the meeting professional.
2. Develop a system for capturing feedback and ways to respond.
a. Setup an event presence in Twitter, Facebook, LinkedIn, YouTube and other social media tools.
In today’s web world, people go to several different sites to find information about an event. They no longer turn only to your organization or event website. They turn to their friends, colleagues and compadres. They also turn to the social media tools they use and you can help them by setting up “listening and chatting posts” within each social property. Twitter Tip: When using Twitter, identify one person to manage each event account and encourage them to list their name in the profile. For example Jeff4CVG09 meaning Jeff for CONVERGE 2009.
b. Decide who will be the champion for each account, keep the information updated and communicate to people within that network about the event.
Encourage the champions to provide outstanding customer service and do the right thing for the attendees when challenges arise. Let your team members know that you will back them with their decisions to provide outstanding customer service to the attendee.
Read the remander of my post, The Art Of Listening And The Science Of Responding on Event Manager blog.
Happy Listening!
Are you thinking about adding a virtual experience for your customers or members?
Perhaps you are considering adding a virtual component to your next conference or event?
Ian McGonnigal, Executive Director, Program Strategy at George P Johnson defines a virtual event as “… a gathering of individuals who meet through a computer-generated environment at a prearranged time in order to acquire knowledge, share information, interact with each other and engage in activities of common interest.“
Are you considering intergrating a virtual experience in your current offerings?
So whether you’re looking to create a virtual event or integrate a virtual experience into your current offerings, here are eight types of virtual experiences for your consideration:
1. Hybrid Event
A mix of face-to-face and virtual experiences usually running simultaneously which may include overlapping content and interactive elements to two different audiences, those present within the four walls of the face-to-face event and virtual attendees.
2. Internet Radio Show Or Interview
Also known as web radio, net radio, streaming radio and e-radio, Internet Radio is an audio broadcasting service transmitted via the Internet. Some Internet radios providers like blogtalkradio, offer social media platform integration, free recordings and podcasting applications.
3. Live Streaming
A continuous stream of data, usually video or other media, sent in compressed form over the Internet and displayed by the viewer in real time. The receiver uses a player, which is a special program that uncompresses and sends video data to the display and audio data to the speakers. Many Internet browsers have built in streaming players. Some conference organizers are creating hybrid events and live stream aspects of the face-to-face conference to virtual attendees. Livestream, Qik and UStream are examples of free or low-cost live streaming. There are a wealth of high-end live streaming companies as well (like Midori Connolly’s Pulse Staging & Events or Carrie & Mike McAllen’s Grass Shack Events & Media). Livestream, Ustream and Twebevent integrate live streaming with other social media platforms like Twitter or Facebook for real time chat.
4. Online Conference
An online platform that integrates webinars, streaming video and audio, discussion boards with RSS, file libraries and vendor showrooms. Often the online conference follows a similar format as a face-to-face conference, with attendees participating in real time or on-demand recordings. Some conference organizers are offering an online conference in association with their face-to-face event. Some conference organizers offer online conference social communities as an extension of a face-to-face event that may or may not include some of the online conference features like webinars, streaming video and audio. iCohere is an examples of a platform that provides online conferences. CrowdVine, NFi Studios’ MemberFuse, Omnipress’ Conference 2.0, Pathable, and Social Collective are examples of online conference communities.
5. Podcast
An audio broadcast that has been converted to digital, such as an MP3 file or other audio file format for playback in a digital music player and downloaded from the Internet. For some of the best meetings and event podcasts, check out Mike McAllen’s McCallen’s MeetingsPodcast.
6. Teleconferences
A conference of people who are in different locations that is made possible by the use of telecommunications equipment. It can be supported through telephone, computer, telegraph, radio and closed-circuit television. It is sometimes referred to as audio conferencing, telephone conferencing and phone conferencing.
7. Virtual Meeting
A live event or meeting held using a virtual platform, custom built or hosted in a 3D or 2D virtual world. InExpo, InXpo, On24, SecondLife’s Virtualis Convention Center, and Unisfair are a few of the companies providing real-time virtual events and meetings.
8. Webinars
Short for Web-based seminar, a webinar is a presentation, lecture, workshop or seminar that is transmitted over the Web. The information is streamed, live or on-demand, broadcasting the message usually from one source to multiple users simultaneously. Most Webinars, also called Virtual Seminars, offer interactive features with the ability to give, receive and discuss information. Some differentiate Webcasts from Webinars since Webcasts only offer one way data transmission from the presenter to the attendee.
I know there are others. What other types of virtual experiences would you add to this list?
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