Tag Archive: attendee loyalty

Why Your Conference Needs To Focus On Building A Loyal Proprietary Audience

Tweet Quick: What is the most important asset of your conference today? Sponsors? Exhibitors? Your brand? Your events team? Your history? The venue? Your vendors? The content? Your speakers? Your technology? Yeah, all of these are likely responses. However, there’s one asset that most conference organizers and hosts constantly miss when responding to this question:…

Attendee Satisfaction Or Delight Does Not Lead To Conference Loyalty

Tweet Organizations tend to overestimate the loyalty they get from exceeding customer expectations and customer satisfaction says new research from CEB. So what does this mean to conferences? Satisfaction of a conference experience is not a predictor of loyalty to the conference or organization. “…We found no statistical relationship between how a customer rates a…

Engaging Conference Attendees At Hello Results In Big Rewards

Tweet Are you looking for ways to improve your conference attendee loyalty? If yes, and I’m sure you are, here’s an effective strategy: Integrate a deliberate on-boarding effort for new attendees into your attendance-marketing plan. Master this and you’ll receive big rewards! First Time Attendee Trend Our industry is experiencing an interesting trend with the…

Are You Attracting Your Best Attendees Or Are You Repelling Them?

Tweet Why are conference organizers doing so many things that repel their best customers? Instead of bombarding paying attendees with marketing messages, how about just making good on your promise to deliver education and networking opportunities? Missed Opportunities To Grow Attendee Loyalty This summer, I attended three large conferences – one in our industry and…