Archive for » June, 2009 «
Tuesday, I received an email from Meeting Professionals International (MPI), an association of 24,000 meeting and event professionals regarding their upcoming conference WEC (World Education Congress) July 11-14, 2009. The email surprised me as they were offering me a special discount for virtual attendance of $299 for full access to 17 live streaming events. I would also have access to the recordings (video, audio and some synched PPT & audio) to more than 100 education sessions and access to the social conference network from Pathable.
Well, after my mouth fell the floor, I read the email again and thought, surely they jest. Then I thought, oh my, their attendance is down and they are trying to meet budget. They are hurting financially and are doing anything and everything to make money.
Then I thought, “What hair-brained staff member put this in place?” Yes, it was a corporate hairball in action with a decsion made my some executive jerk (joke?) who pulled rank, and clearly wasn’t focused on what’s best for members or providing value to members who couldn’t afford to attend in person. It was probably someone who doesn’t understand the social space and has the scarcity mentality that thinks all non-attendees will willingly cough-up $300 for a virtual attendance. Or they’ve got some supplier who was not smart enough to sponsor free virtual attendance for anyone who could not attend face to face.
Did MPI think this through? Did they honestly think members who were not attending were going to jump up and down with glee that we had the opportunity to pay another $300 for content? Did they think about how upset some of us might be? Obviously, not. Nor did they realize the power of the social space to show that MPI does not control it’s brand anymore.
What struck me as odd was this was the opposite of what MPI did in January 2009 for their “MeetDifferent” conference in Atlanta. Then they streamed the opening general session and other power keynotes and allowed me to particpate virtually for free. They also posted free video clips of the general sessions for everyone to see. They totally won me over and I was a proud to be a member. I had no problem renewing my $375 membership in the Spring because MPI had proven their worth to me and gave me free content in January. I was honored and willing to shout from the mountain that MPI “got it” and valued me as a member. I was willing to encourage others to become a member and became their customer evangelist. Heck, I was even willing to give up a Saturday to speak to MPI’s CLC 2009 about social media strategy. So, I’ve not been an outspoken critic of MPI in the past rather a MPI evangelist.
You see, earlier this year, I was disappointed that I couldn’t attend MPI’s WEC face to face because my 2009 travel and professional development budget was slashed. I didn’t have any money to attend, nor do I have $300 to pay to attend virtually. Nor do I think it’s worth $300 for virtual attendance. I think it ludicrous.
Then I got mad, very mad. I pay $375 a year for membership and what do I get in return? Very little. We’ll save that for tomorrow’s post. And yes, there will be more.
What’s so sad, is that in one act, MPI has turned me from customer evangelist into an outspoken member critic. And if they think I’m going to keep quiet, they are wrong. I’m sure they think I will just go away but my membership goes through almost another year. You see, I’ve already received more than 25 direct messages in Twitter from others who are outraged at MPI’s stance. And I suspect others to speak out too. Has MPI even had to deal with bloggers yet who disagree with them? Doubtful. I expect they think they can ignore me and I will go away.
So I ask you, am I the only one that thinks MPI is going down the wrong path here? Am I the only one that thinks MPI sent a message loud and clear to me that they only value my membership enough if I pay them another $300 to receive content? Am I the only one scratching my head going, ”Huh?”
Let them know how you feel. Post a comment here and tell them what you think.
Oh, and by the way, in case you think I’m crazy asking MPI to provide free virtual access to WEC education, see what Seth Godin has to say about free content in today’s world.
For full disclosure, I am a member of MPI and a former 1999 MPI employee. I actually used to plan WEC, PEC and Platinum programs so I’ve walked in those shoes.

Rajesh Setty
Rajesh Setty’s mission in life reads like a great TV or print advertisement: to bring good ideas to life. With Love.
Rajesh has a new book out now called Upbeat: Cultivating The Right Attitude To Thrive In Tough Times and is currently doing a “Blog Book Tour.” (I am writing a review of his book for a future post.)
Founder, operating executive, board member and investor are some of the roles he has played in a few companies. He published his first book at the age of thirteen and has written several more since then. When he is not building companies or writing, he enjoys presenting at conferences and company events.
I first met Rajesh through his insightful and buoyant blog Life Beyond Code and began following him on Twitter at @UpbeatNow. His enthusatic and discerning thoughts are contagious and if you want to know what shaped his thinking, you can read his story so far here.
Rajesh lives in the Silicon Valley with his wife Kavitha and son Sumukh.
1) What motivated you to write the book Upbeat?
Jeff, first of all thank you for the opportunity to discuss the concepts surrounding the book.
The book was written during my journey of building a startup during the previous recession. While we enjoyed the entire journey, it was not easy. I documented my own learning as well as what other fellow entrepreneurs were learning and I compiled that into a book. The timing was wrong as by the time I compiled the book, the recession was over. So I just moved the project to the background and forgot about it. A couple of years later we were faced with another recession. So revisited the project and revised a few things and got the book ready again!
So, while this is a short little book, it has been in the works for a few years
2) What would you say are your two most important take-aways from the book?
![upbeat-cover-final[1] upbeat-cover-final[1]](http://jeffhurtblog.com/wp-content/uploads/2009/06/upbeat-cover-final11-201x300.jpg)
UPBEAT by Rajesh Setty
- It all starts with your daily conversations: If you want to make a BIG difference, you have to start watching your daily conversations. These daily conversations can be empowering or dis-empowering. If you don’t pay attention to these conversations, they will go towards dis-empowering as there is so much negativity all around.
- Your capacity to increase the capacity of others to make something happen will determine your level of influence. As Warren Bennis said brilliantly, “When Cicero speaks, people marvel. When Ceaser speaks, people march.” If you can build enough trust that people are wiling to join hands with you and walk with you, you can do wonderful things. For that to happen, you have to be that someone who can take them to a better place that they cannot go on their own. This means that you have to be willing to listen, care and contribute to this network of yours. You basically help them first and then a sub-set of them will help you back.
3) Ok, I have to ask. How do you define social media?
For me, social media is an opportunity to make a bigger contribution. It is an opportunity for everyone to make a difference – make this world a better place.
Social Media is a place where new relationships happen, new ideas sprout and spread. It is a inherently democratic in the sense, where great ideas accelerate and stupid ideas get slammed in breathtaking speed.
4) What social media platforms do you use and why?
I use a number of tools. Here are a sub-set of them:
- Twitter – to listen and learn, to build new relationships, to share insights, to participate in conversations and to help spread good ideas.
- LinkedIn – for mostly business relationships
- Facebook – for mostly non-business relationships
- Squidoo – to create destination pages on a few topics that are of my interest
5) Did you use any social media platforms to help you write or market the book and if yes, how?
Yes, most of my books (at least the core ideas) of my books are first written on my blog (and now on Twitter.) I get feedback from readers well before it gets into the form of a book.
I also use social media to market my books and this particular interview is an example of one way to spread the message and if some people get inspired by what I have to say they might go and buy the book.
Books make something sort of a finality but through social media one can extend the conversations before and after the book is published and that’s what I aim to do.
The side benefit of sharing insights and ideas generously (on social media or elsewhere) is that you get to see what resonates well people that I want to reach via my books. When my ideas get validation via feedback and conversations, I can invest further in developing those ideas for my books or eBooks.
6) You use @UpbeatNow as your Twitter name as well as the book name. Why the name Upbeat?
Being Upbeat is like an entry ticket to whatever you want to do. Imagine someone attending a job interview and not being upbeat. Imagine a wannabe entrepreneur preparing his business plan not being upbeat. Imagine someone writing a first book and not being upbeat about it. It is almost a given that one needs to be upbeat. Not only that, since the time lost will never come back, they have to be Upbeat Now. Hence the name @UpbeatNow
7) How do you use Twitter and what have you learned about using it that you would recommend to others?
I use Twitter for the following:
- Build new relationships
- Spread new ideas
- Engage in conversations
- Listen to the marketplace
- Write books
I am new to Twitter so I may not have a lot to contribute in terms of advice but here are a few things that I can share:
- Twitter is a tool just like many other tools. Don’t be fascinated by the tool. Get fascinated by what you can do with the tool.
- Share and Contribute something of value and people will follow you. Without that, even if people follow you, it won’t be of much use.
- 140 characters seems like less. It’s a lot if you use it carefully.
Thanks Rajesh for sharing and for the inteview.
Did you get his two takeaways? Those alone were worth reading this post! Look for my book review of Upbeat comsing soon.
Here are my June 26, 2009 #followfriday Twitter picks:
Nonprofit
@RJLeaman – Rebecca Leaman, nonprofit conduit, assocition thought leader, blogger behind Association Jam.
@pinnovation – Jeff De Cagna, nonprofit social media strategist and implementer, change strategist, blog: Principled Innovation
Meeting & Event Professionals
@JessicaLevin – Jessica Levin, CMP (Certified Meeting Planner), association professional, social media swami, great motivator
@MichaelMcCurry – Michael McCurry, Integrated Meetings, Event & Social Media Pro, McCurry’s Corner blog
Social Media
@jowyang – Jeremiah Owyang, Forrester Researcher and Social Media Strategist, Web Strategy blog
Environmental Advocate
@parkhowell – Park Howell, Sustainable Green Advertising, Social Media, Word Of Mouth, Blogger and Environmental Maverick, ParkHowell.Com, A Brighter Shade Of Green blog
Professional Speaker
@sklososky - Scott Klososky, professional speaker on Web 2.0+, technology and technology consultant (integrates Twitter, SMS with his presentations and audience participation), Technology Story blog
Authors, Bloggers & Writers
@stevekayser – Steve Kayser, snarky, thoughtless leader, world class (minus the cl) charismatic provocateur with a heart, Riffs, Tiffs and What Ifs blog
@UpbeatNow – Rajesh Setty, author, blogger, motivator, insightful and inspirational writings, technology thoughts, Life Beyond Code blog






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